Not all bad! If you sign up for the variable w/o find out all the information first - you're going to get screwed over.
ALWAYS ALWAYS ALWAYS ask questions! If they have the information they will provide it to you. If they don't have the information, they WILL find it out for you and/or give you a call back. The fixed rates are definitely a better option - you DO save money!
Ask more about those, they go into effect at the next meter read date.
You'll be a lot happier and actually save money! Just a helpful tip for those they need it.
Reason of review: Fair pricing.