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This month, Jan. 2015 my bill has tripled. We did not receive the renewal notice after the first six months of service with the low rate. If we had received it, we would have canceled. Why wouldn't we? With a rate increase from 6 to .179905 (so it's almost 18) that...
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I didn't like
  • Rate hike without notice
  • Rate hike
#581589
I knew these creeps were looking to jack my rate at a the end of my first year. Therefore, I registered both my father and me online and locked in at 8.9 cents for the next year. My dad did get his rate on the electric but I got jacked up to 13.9 even though I 1000%...
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Ardmore, Pennsylvania
I liked
  • Rate
I didn't like
  • Bait and switch
#580589
I had them when their rate was 7.5 cents. They never notified me when the term was up and I did not realize until it was too late. My last bill was $414 because their rate is .1999 cents. That is about DOUBLE of CL&P standard price. It is such a ripoff and if that...
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I didn't like
  • Rate hike
  • Bait and switch
  • Rate
#579804
Had a great rate for the first year then when I went to renew the rate jumped over 5 cents a kilowatt. Very sad that PSNH is actually cheaper than North American Power. NAP will not fix the rate. They also falsely advertise a lower rate on their website and then...
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Anonymous
energyreporter

Hi fffed6f -- I am the energy writer for the Union Leader, looking for consumers to talk about their experiences with competitive power. Contact me if you like @DaveSolomon72 ...

Danville, New Hampshire
I didn't like
  • Bait-and-switch
  • Rate hike
  • Pricing
#577346
North American Power Bait and Switch, Rip-Off, and Scam
Don't sign up with this energy company! They get people to sign up with a low teaser rate for electricity. But when that contract ends, they jack up the rates by 2 or 3 times what you were paying. If you want to cancel, they tell you it will take 2 months to change....
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Anonymous
Anonymous

When you enroll online or over the phone, you are told/shown the length of your contract at that time. If you enrolled over the phone, you're not only told during the enrollme...

Gorham, Maine
I didn't like
  • Bait-and-switch tactics
  • Rate hike
#573211
North American Power's reply to:

Hello, The following correspondence is made in response to the dispute filed against North American Power and Gas (“NAPG”) by Customer, Robert Howells. In the complaint, Mr. Howells expresses dissatisfaction with the variable rate charged following the expiration of...
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Sellersville, Pennsylvania
I didn't like
  • Rate hike
#569409
Please be informed there was no contact between North American Power and myself. I was left two messages to please call them and my return calls received NO response. I was left on hold for a lengthy amount of time and was told the gentleman that left me a message...
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#569385
They save you money AT FIRST and wait as your expiration happens. They will tell you and swear up and down that they sent a renewal notice but they don't. They have your email, phone, and mailing but they choose to send a letter in the mail? All the need is one bill...
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Anonymous
energyreporter

Hi ffffef0 -- I am the energy writer for the Union Leader looking to talk to consumers about their experiences with competitive energy. Contact me if you like. @DaveSolomon72 ...

I liked
  • Rate
  • Advertised price
I didn't like
  • Contract
  • Lies
  • Scam
#565856
You will save money during the term of the contract but the company does not warn you of expiration dates so any money you save over the term of the agreement is lost the first month out of contract when the rate you pay more than doubles. My rate went from .0789 to...
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Anonymous
Rich

When my contract went up they didn't notify me! They raised it to 12.9 cents a KWH. I switched suppliers and they charged me another month of supplier charges.

Anonymous
Chuck

I had the same issue, except I explicitly requested when I signed up that I get switched to my original supplier when the contract expires unless I choose to sign up for anoth...

Allenstown, New Hampshire
I liked
  • Rate
I didn't like
  • Expiration date call the puc
#554294
NAP takes customer satisfaction very seriously and examines each claim with diligence. Many customers of both suppliers and utilities across the region, have experienced higher-than-usual variable rates this year, unfortunately, wholesale prices for both electricity...
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Brooklawn, New Jersey
#552053