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I had switched over to North American Power about a year ago. Things seemed nice on that introductory rate. But come this season, our bill seemed considerably higher than I EVER remember paying when being with PSNH. After looking into it, and a discussion with a...
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Anonymous
EnergyReporter

Hi michaeld48 -- Contact me if you like. I am the Union Leader energy reporter, looking for consumer experiences with competitive suppliers. On twitter @DaveSolomon72 or email...

Anonymous
Smith

I had the same worse experience with North American Power. Since my bill is automatically paid. I didn't often check my bill since it's generally around 100$ per month. Recent...

I liked
  • Advertised price
I didn't like
  • Pricing
  • Contract
  • Bait and switch
#582260
This month, Jan. 2015 my bill has tripled. We did not receive the renewal notice after the first six months of service with the low rate. If we had received it, we would have canceled. Why wouldn't we? With a rate increase from 6 to .179905 (so it's almost 18) that...
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I didn't like
  • Rate hike
  • Rate hike without notice
#581589
I knew these creeps were looking to jack my rate at a the end of my first year. Therefore, I registered both my father and me online and locked in at 8.9 cents for the next year. My dad did get his rate on the electric but I got jacked up to 13.9 even though I 1000%...
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Ardmore, Pennsylvania
I liked
  • Rate
I didn't like
  • Bait and switch
#580589
I had them when their rate was 7.5 cents. They never notified me when the term was up and I did not realize until it was too late. My last bill was $414 because their rate is .1999 cents. That is about DOUBLE of CL&P standard price. It is such a ripoff and if that...
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I didn't like
  • Rate hike
  • Rate
  • Bait and switch
#579804
They promise a "free" $50 gift card as a "bonus" for signing up. Signed up months ago to help out a relative w her "home based business"...no gift card for me, and she hasnt seen a dime from it either. Their rates are pretty much the same as other companies but beware...
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#578803
Had a great rate for the first year then when I went to renew the rate jumped over 5 cents a kilowatt. Very sad that PSNH is actually cheaper than North American Power. NAP will not fix the rate. They also falsely advertise a lower rate on their website and then...
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Anonymous
energyreporter

Hi fffed6f -- I am the energy writer for the Union Leader, looking for consumers to talk about their experiences with competitive power. Contact me if you like @DaveSolomon72 ...

Danville, New Hampshire
I didn't like
  • Bait-and-switch
  • Rate hike
  • Pricing
#577346
North American Power Bait and Switch, Rip-Off, and Scam
Don't sign up with this energy company! They get people to sign up with a low teaser rate for electricity. But when that contract ends, they jack up the rates by 2 or 3 times what you were paying. If you want to cancel, they tell you it will take 2 months to change....
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Anonymous
Anonymous

When you enroll online or over the phone, you are told/shown the length of your contract at that time. If you enrolled over the phone, you're not only told during the enrollme...

Gorham, Maine
I didn't like
  • Rate hike
  • Bait-and-switch tactics
#573211
North American Power's reply to:

Hello, The following correspondence is made in response to the dispute filed against North American Power and Gas (“NAPG”) by Customer, Robert Howells. In the complaint, Mr. Howells expresses dissatisfaction with the variable rate charged following the expiration of...
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Sellersville, Pennsylvania
I didn't like
  • Rate hike
#569409
Please be informed there was no contact between North American Power and myself. I was left two messages to please call them and my return calls received NO response. I was left on hold for a lengthy amount of time and was told the gentleman that left me a message...
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#569385
They save you money AT FIRST and wait as your expiration happens. They will tell you and swear up and down that they sent a renewal notice but they don't. They have your email, phone, and mailing but they choose to send a letter in the mail? All the need is one bill...
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Anonymous
energyreporter

Hi ffffef0 -- I am the energy writer for the Union Leader looking to talk to consumers about their experiences with competitive energy. Contact me if you like. @DaveSolomon72 ...

I liked
  • Advertised price
  • Rate
I didn't like
  • Scam
  • Contract
  • Lies
#565856