North American Power

rec'd e-mail statibecasuse ng that there was a problem with my peco acct number this is a new acct for you company and the only peco number i have is under david brodeur #651560**** the acct is in my husbands name please respond as i have cancelled my previous supplier north american is to be our new supplier for gas and electric our residential address is 232 north state road springfield pa 19064 when you receive this message please respond by e-mail to davidbrodeur@***t .net i do not know why i have to put in one hundred words because at this point i do not know what else to say

This company is a complete scam. I committed to a 6 month contract and when it was up, shopped the rates and found that another supplier had better rates.

I contacted the new company to convert it over to the new supplier where there was a 30 day lapse where it went from the NAP&G fixed to their variable rate. They new I was switching companies, and this variable rate was 4 TIMES both the fixed and variable rate being offered by them under regular terms. I called the company to address, they basically told me 'OH Well'. I contacted the Attorney General's office in my state, to report price gauging on utility company supplier.

After three months, and forwarding the two bills showing the difference in price and the information from the website to show the current offers, I was told that the Attorney General's office didn't have jurisdiction over them and they knew it. Fran from the AG's office, who sounds like she is 105 years old said I could send her another letter with my displeasure and she would call them again. It was obvious that she wasn't going to be able to do a thing about the situation, and that I could consult my private attorney.

Do not be fooled by this MLM gas and electric SCAM. Apparently all the savings you have on the utilities during the term, will be paid back at the end of the term if you leave them as a vendor

Three months before my service was about to cancel, i called to see what the variable rates would be. The customer service rep told me they would never go higher than the electric suppliers rates in my area.

THAT WAS A LIE! we are now @***.99c/kwh and our electric companys rates are 8.99 cents per kwh. DONT THINK OF USING THESE CON ARTISTS FOR ELECTRIC RATES!!! on a side note i need to have 100 words to send this review which i think is *** and sould be lowered to something like oh i dont know fifty or something...

NAP IS A BUNCH OF CON ARTISTS! BE AWARE!!

Hello, my name is angelo evans.... and i received a letter from pp&l today saying that i selected north American power as my supplier, which i didn't and I'm pissed off about it.

I didn't select anything and i wish to cancel whatever I'm enrolled in please give me a call asap.. 717686****

I had a contract with them for electric thru August 1915.Did not receive a renewal notice,they said I did.When I received my august bill on Sep 9th I realized they NAP had doubled my rate.I called them they set up a new rate to start on October 9th 1915 ,I checked on line to make sure my contract was in there ,it was.

When I received my Nov bill,which should have been the start of my new rate it was still at double the rate,Called again was reassured that they would correct it and send me a check for the diff Dec the same and the check is in the mail never did receive check. Silly me I was being too trusting .I called my energy co and cancelled NAP.

My new rate will start Jan 9th, not the two weeks NAP said it takes

I talk to 6 reps from NAP they all lied to me even the person that said she could fix it all for me. They are a rip off company and the associates are taught to lie to the customers

Rep lies to customer and claims he worked with the customers current power and electric company, turned out he was from North American Power and have no affiliation with the customers current supplier.

Be on the lookout for such scams and stay vigilant when being offered better rates, North American Power went as far as presenting themselves as a different company, citing a fine if the customer does not agree to the new rates. Shame on North American Power, North American Power is aware of the incident.

I have tried multiple times to cancel over the phone. Lets start with...

Oops. You were so close!

We just tried to enroll the following energy account

But it turns out your utility was unable to complete the switch of service because the following information was incorrect:

in 2014 this email came in.I never should of been enrolled.

A year later Was noticing that my rates were extrememly high. When I called I was told about a notice sent to my home regarding renewal. at that time I mentioned that I wanted to Cancel ...Did not happen. Again, end of april I once again called North American power to cancel my account. and once again I was told it will take approximately a month and this time i would have a penalty to pay? HUH??? Wow, Well today i noticed that on the back of my Orange Rockland Bill North American Power is my supplier. I never in my life have paid Electric bills like I have in the past year. Double the amount!!! I am UPSET!! and cannot believe this is still going on. HOw do I get them removed? I am a single working mother and cannot afford to hire lawyers. Any advice?

Last year I had to fight N.A.P to get some of my money back after I had canceled their services. After 2 months it was finally resolved well so I thought.

13 months later I receive a letter stating I owe them $137. After speaking to them they stated that even though I paid DP&L, DP&L did not pay them for my last month of services.

I asked how I could owe for the last month when it was paid and over charged to begin with. They state they have no record of them paying money out to my account and I have to prove it.

I called back in December 2014 to cancel my account with North American Power. I was told it would be another month, as I would still see North American Power on my bill.

Still in February I was getting billed, so I called again. My account was cancelled, but this should be the last bill I should see North American. Now it's May 5, and I am still seeing North American on my bill!!!!! It's extremely frustrating!

What part of I cancelled don't we get?

Now I have to call again and try and cancel again! This has been going on Since December 17, 2014, and it's not getting beyond upsetting!

I cancelled service in December and for FOUR more months they continued to bill me (now at DOUBLE THE PSNH RATE). Their explanation was that at the time of my initial call in December "their volume was high" and they needed to call me back.

I have 2 accounts - one was cancelled, one was not. They have a note on the non-cancelled account that I called to cancel, but went on to say that they did not realize that I had two accounts and I wanted both cancelled.

They contradicted themselves when giving me an explanation and this didn't mean anything to them. Again, they admitted to having notes on BOTH my accounts, but didn't realize that I wanted both accounts cancelled...seriously?!?

Went to variable rate while waiting switch to another supplier since they would not give me the online advertised rate even though I was a customer for over a year. My rate doubled in 2 months.

Not an ethical company. I knew I would pay more but not this much. You are better off not shopping for electricity in PA and stick with your local supplier. Their rate now is more than double my local company.

I hope my new supplier kicks in soon as I am sure my next rate will double or triple.

Talk about being taken advantage of!! It doesn't pay to shop as I lost a lot of money rather than trying to save a little.

This has caused me a hardship beyond words. The rippling effect from my bills of my less than 1500 square foot house with a brand new heater has been devastating to us.

I may lose my utilities due to North American Power because I had a heater financed with PSEG and due to the bills from North American Power being so high - they took the money I was paying toward my heater without notifying me.

Once I figured out what they were doing and cancelled the agreement, my bills tripled. Some months were closed to 900.00 after I cancelled the agreement - which they stated would take 90 - 120 days to remove.

Since I switch to NAP, the prices were reasonable till last two months. Last month I got 569$ bill for my small townhouse, and in february the bill went up to 779$ for total gas and electricity (494$ gas from NAP only)!

My neighbor used more gas, has a bigger house and keeps temperatures at 73F throughout the day, and her bill total is less than 600$.

I keep thermostat at 69F on average and used to get a bill of about 100$ less than her.

This is a total rip off and I am planning to file a complaint to BBB ASAP. I wish I never switched over to NAP and remained with PSEG.

Everyone who has North American Power and not on a fixed rate plan, review your utility bills ASAP. Also, place complaints with the Better Business Bureau www.bbb.com, contact your state's Board of Public Utilities as well.

This has got to stop, the purpose of these alternative energy companies is to keep the public utility companies honest!

I would like to be reimbursed by North American Power for the difference between what they overcharged me compared to what I would have been charged by PSE&G. Judging by all the complaints I am reading online I think a class action lawsuit might be in order!

I am writing to complain, and hopefully inform others, not to be deceived and taken advantage of by offers to switch to a third party Gas and Electric supplier named North American Power of CT. I was deceptively sold on switching to save money on my utility bill in 2013, when in the end they only tripled my rates this January and February.

All this while my original trusted Utility Company PSE&G's rates remain the same at .54c a therm for gas. They never explained to me that I would be on a variable rate plan and my rates could go up at any time. And they never offered me a fixed rate plan. And after realizing the outrageously high rate they were charging me of $1.59 a therm for gas, I was shocked to find out that it takes 2-3 months to switch back to PSE&G while they continue to over charge me.

This is criminal! To take advantage of people's basic needs like heating their home during the winter. I hope to informing the public of this companies false advertising and terrible actions.

I have lots of supporting documentation of their fraudulent actions for anyone that want it. This company should be put out of business!!