filters
state:
Show
city:
Show
product:
Show

What Their Customers Are Saying ?

North American Power - All wen twell, great support and Great rates

North American Power
Honestly i had no interference and everything went smooth with North American Power. The Rebate has to be filled and mailed but other than that I got... Read more

North American Power - Outstanding Customer Service

North American Power
Everybody’s friendly at North American Power! Madeline C. Read more

North American Power - Extremely Helpful

North American Power
They guided me through the process and answered all of my questions. Daniel L. Read more
On 11/08/2016, MS. Prell enrolled with us and selected a 12-month $0.0509/kWh rate plan – which was supplied for the indicated term length. As an NAPG standard policy, any customer enrolled onto a fixed rate will be mailed a renewal notice(s) advising them of the...
Read more
North American Power's reply to: North American Power gouging me with variable rates on my electric bill after my contract exspired
North American Power's reply to: North American Power gouging me with variable rates on my electric bill after my contract exspired
On 9/2/2016, Mr. Heflin enrolled with us and selected a 12-month $0.0509/kWh rate plan – which was supplied for the indicated term length. As an NAPG standard policy, any customer enrolled onto a fixed rate will be mailed a renewal notice(s) advising them of the...
Read more
#1150176
North American Power's reply to:

Resolved

On 5/11/2017, Mr. Lundy enrolled with us and selected a $0.0789/kWh fixed rate that was guaranteed to him through the 2017 calendar year; up until his first meter read date in January 2018. As of his 5/18/2017 start date, his account has been supplied at the indicated...
Read more
#1085885
North American Power's reply to:

The customer’s refund check was mailed on 3/8/2017, which the customer received and has since cashed on 3/11/2017. There was indeed a change in systems and processes related to Accounts Payable which may have resulted in this customer’s delayed check. We truly...
Read more
#1018286
Customer service and satisfaction are certainly of great importance to us; which is why, all complaints filed against NAPG are taken seriously and thoroughly reviewed in order to address the concerns alluded to by the complainant. Based on Mr. Soyeju’s account details,...
Read more
North American Power's reply to:

We’re sorry that there appears to have been an issue with getting your account enrolled with us. We will have a member of our Customer Care team contact you directly. Thank you!
Read more
#973125
This customer enrolled with us on 11/11/2014 and selected a 12-month $0.0699/kWh fixed rate - not a 6-month term as he claims. As he said, towards the end of his fixed agreement he began shopping around for a new rate plan and ultimately decided to enroll with another...
Read more
North American Power's reply to:

We were deeply disturbed by the claims this gentleman made about what our Customer Care agent told him, and take our customer experience very seriously, so we reviewed the recording of this call to hear exactly what was said. At absolutely no point during the call did...
Read more
New Holland, Pennsylvania
#830848
We contacted the customer and played the enrollment verification recording. We also cancelled his account with no termination fee, per his request. The customer was pleased with the resolution, and we’re happy that we were able to address the customer’s concerns.
Read more
#817400

Contact North American Power

Mailing Address:
North American Power
Twenty Glover Avenue
Norwalk, CT 06850
Phone:
(888) 313-9086
More

North American Power Products and Services

North American Power's reply to:

We are truly sorry that you had a poor experience with us, and we want to do what it takes to make this right with you. Although our records do confirm that a) we sent a renewal notice to your address on 6/9/15 when your first fixed rate term was due to expire on...
Read more