North American Power scam - no warning on high rates or notification on fixed rate plans
I mistakenly signed up for North American Power for both electric and gas, enticed by their low intro rates. Next thing I know, my gas bill is up to SIX times higher than it was last winter. When I get my bill, I see they are charging me $1.59 per therm! I call to complain and they tell me that they have wonderful fixed rate plans and I ask what about my current outrageous bill? They give the standard line of this is a bad winter, prices went up. Yes, I get that, but the prices are 4-5X what PSE&G charges. They should warn their customers upfront and give us the option to go to fixed rate. They never gave me the courtesy of a warning, and now I have to pay this outrageous rate.
I cancelled immediately and then they tell me that it may take 1-2 billing cycles, which means I can expect to pay 5X my normal bill for the next 2 months?
STAY AWAY from this SCAM.
If you had purchased your gas supply from PSE&G, your Price to Compare for this month's usage would have been $ 131.96, or $ 0.436988 per therm. Your Price to Compare may vary each month depending on your usage pattern.
Through the CHOICE Program, you have chosen to purchase gas from North American Power & Gas, LLC. If you have any questions, please contact them directly at 888-313-9086.
Total North American Power & Gas, LLC Charges
$0.00 482.86 $482.86
￼￼￼￼GENERATION 301.976 THERMS @ 1.599
Reason of review: Not as described.
Monetary Loss: $400.