Do not be conned by North American Power's claims of saving money on your electric bill. They attempt to get people to sign up by touting lower rates than your utility company charges.

However...if it's to good to be true... After their promotional period (currently three months) their rate climbs to approx. 20-30% higher than the 'real' power company.

And though you 'sign-up' via a phone call, cancelling the service and going back to your old company requires written notification.

Also - there is no money to be made by becoming a sales person for the company - no base pay, 100% commission based, nothing more than a telemarketing scam. Don't waste your time or money.

Monetary Loss: $40.

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Tinton Falls, New Jersey, United States #789999

The rates are really no more or less expensive than anyone else. And the varying rates are the same as everyone else.

I paid a little more because I support one of the charities and $1 of my bill goes to that charity. I support that good work.

I do think the new "free energy challenge" is something that puts them over the edge on Sleazy or Scam or whatever word you want to label it. They gave me "free energy" for a month after getting a bunch of referrals.

So I get all excited and tell everyone I knew about the savings showing that bill as proof. About 10 people jumped on as a customer and I got like $70 for the referrals. Next month, they took away the free energy and billed PLUS BACK Billed for the prior month's energy use.

On the residuals I get probably between $50-100 month.

I had to make "tail between the legs" calls to friends and tell them what happened.

That's just sleazy practice.

Morris, Connecticut, United States #789975

North American Power is a predatory business. Be warned.

They undercut CL&P's generation charge by a few cents. They offered $0.069/KWH to CL&P's $0.099/KWH. However, they raised their rate to $0.1999/KWH out of the blue once they have you locked in.

My electricity bill went from the usual $150 per winter month to $250 thanks to North American Power. I have dumped them and will warn everyone possible to avoid this shady company.

to Dnice Brick Township, New Jersey, United States #789981

Dnice - I have the same story - JCP&L was $0.10/KWH this month NAP charged me $0.199/KWH I am back with JCP&L. NAP cost me about $300 last month and $450 this month.

Did you notice they are not part of the BBB - Very smooth.


Marietta, Georgia, United States #784371

Stop lying I am a rep and have saved my customers money, helped them earn money as well have made money, and there is no telemarketing involved, it sucks to see people type outright lies

to gen Brick Township, New Jersey, United States #789980

really - explain how my rate was 2x JCPL for FEN 2014 $0.104KW vs the NAP $0.199KW - my math must work different from yours

to gen #946741

Gen, of course youre going to defend them, you are brainwashed and work for them. A guy I went to highschool with was trying to sell me this garbage.

It's obvious they make you believe it. Shame on you.


wow workkit. You're an ***, and are lucky to make it so high in some random company.

Probably cause you just do as you're told like a good little pup. I am researching this, and you make it sound like it's the peoples fault. I have not found one good thing about the company yet, and my grandfather (who DOES NOT have a computer), asked me to look into it for him. Not every has a computer, let alone internet, to look up everything about some new service offered to them.

It IS the customer service/sales reps job to go over EVERYTHING with the customer, it should not be the customers job to nit pick at the service provider for every detail, it should be offered up front. So just by you saying what you did, I think this company is a JOKE. Rushing the soon to be sales reps/customer service agents through training, and by her saying "stop calling and screaming at us", that must mean a very high volume of unhappy customers.

Either getting lied to, or getting scammed. And reading these other reviews on this page, this company should be turned away.


I, in a round about way, work for North American Power. I'm a single mom that was applying to jobs on Craigslist - some of them being for Customer Service. I received a phone call for an interview and was extremely glad to have gotten as I had recently been let go from my previous job. I went in to interview at what turned out to be a call center. Mind you, this being my second job ever and no call experience what-so-ever. I ended up getting the job and started that Tuesday. Showing up for my training group, I was way over dressed, the room was quite noisy and my instructor worked too fast to cram the information into our heads for what we would start off doing - enrollments for North American Power. People received the notifications that the company sent out and called the number provided to sign up or find out whatever information we can give them - mind you, it's extremely limited information and anything we don't know we're told to pass on to Customer Service. Enrollments does not have the current variable rates, historical rates, or know anything outside of what their scripts say. Yes, we do go off of scripts and are required to tell consumers all of the information from that script. So if you don't think that you're representative knows the information, chances are they recently new or don't work at my call center.

Anyhow. I started off with the fixed rates, went on to variable rates and then was tagged for Customer Service for North American Power. (*Sidenote: my call center does disclose ALL information and makes sure the consumer KNOWS what they're getting into) I am currently working in the Customer Service department and we do get a lot of calls with extremely mad customers. Why? MOST of the time it's because the customer did not do their research! You have the internet and phone to do ALL of the research you could possibly want!! If you have a bad feeling, then don't sign up! If you don't ask all the questions then DO NOT call us to complain! It's not our fault that you, as the buyer, have not used every resource at your availability to check out what you are buying into. I can tell you that when I worked enrollments, I fully disclosed ALL information - as per what my shift leads and supervisors and managers TOLD me to do! I STILL do that. My department does everything we possibly can to make you as the buyer educated and satisfied with the decision YOU have made. But when you call US screaming and threatening and cursing us out, we cannot help you. We are professionals, doing our hardest to make you happy.

That being said, if you don't do all of your research, find out all of the Terms & Conditions, ask all of the questions even if they sound dumb to you - then why do you expect us to know what YOU want? And if that person does not understand what you are asking then tell them that you would like to speak to someone that can maybe answer your question in another way. We love to help you, and when you leave comments about the reps that are GOOD and HELPFUL to you then it betters the company and makes you the consumers happy because it shows the supervisors and higher ups what works and what doesn't. But you have to be helpful and not scream at us because you did not fully ask all of the questions before you started the service.

We honestly do strive to work our hardest at making you happy. But it's a 50/50 partnership. You have to let us know what works and what doesn't and keep telling us til it gets through otherwise the bad stuff stays and then you take it to the extremes. Like I said, my call center Customer Service works their butts off doing what we can to make you happy. But you've gotta let us and the higher ups know if we're doing good or not.

Hope this helps those that are confused...

Cherry Hill, New Jersey, United States #617608

I became a customer before they launched in NJ. I worked in sales before and had success, I saw NAP as a opportunity to build for the future. The great thing about NAP was that I did not have to pay to play. Many of these "home business" things want you to pay them to sell their products. When you look at it logically, it makes no sense. I know people who worked other home businesses who wound up losing their income with no notice or indication when the owners folded up shop... and it was not illegal for the owners to do so because of everyone's "independent" status. They were not employees and were only able to file "lost income" on their taxes.

With NAP and energy in general, it is regulated by the state. Long story short, I became a customer (and I still am a customer) and gave the business opportunity a try being it was at no cost to me.

In the beginning, it was great until it picked up speed. What you had then was no controls, checks, or balances to keep all of the reps "in-line". You have reps that will do anything to sign that account legal or not, against company policy or not. Part of it is desperation because they can't get a job. Part of it is they are seeing some success for the first time in their lives and letting it go to their head.

You have people doing independent mailings without corporate knowledge. You have people going door to door even though they sign an agreement saying they understand this is strictly prohibited. You have people telemarketing and cold calling even though that is prohibited.

I talked to the training director and asked him about the plan to nip the undesirable behavior in the bud and to establish controls, checks and balances, possible random audits doing a customer service check with new applications to switch. I had a bunch of ideas to protect the brand image of the firm and try to eliminate the people who are abusing the opportunity by violations company rules and various state laws.

I was turned off and learned a lesson all at the same time.

The company had no plan to kick anyone out for breaking the rules. They did not want to invest in quality control other than an 800# the customer is supposed to call to verify they want to switch their bill. There is no follow up or call back system to ensure that the person the 800# spoke to was the distributor or truly the customer.

I visited an opportunity presentation in Northern NJ with a friend who is a CFO. The room was filled with distributors that was down on their luck. The leaders of the group were pretty rude and did not even introduce themselves. I would go as far to say they were ignorant.

When I saw these trainers tell these young impressionable men to tele-market and go door to door but "don't get caught and never talk about it", I stopped putting effort into NAP.

I still get a couple of hundred a month in residual, and I take it. But I really don't want my reputation marred when the *** hit the fan.

Companies that "hire anyone" always go through these growing pains. Until there are enough complaints with the utilities board for unfair practices, they will not reign in the sales staff. Again, I haven't been active in nearly a year because I did not want my good name associated with the unfair business practices.

Corporate is a great group of folks. They are not running a scam by any stretch of the means. They are doing a lot of good with philanthropic work. I backed out solely because of other distributors giving the company a bad rap (being overly aggressive, slamming, telemarketing, door to door) and not wanting to be associated with those unprofessional practices.

If you want to work in sales, this is a great way to get your feet wet. Get some first class training, and take it with you to something bigger and better a year down the road.

to Not a scam, but running out of #789978

NAP is a predatory company, if it was truly a business that wanted to provide value to it's customers please explain to me why my rate went from $0.10KW to $0.145KW to $0.19KW. Also - can you explain why NAP is not part of the better business bureau


I was involved in North American Power in Pennsylvania for a short time and realized like many of the customers I had signed up and had them trust me.. the rates are a total ***.

The company doesn't save you any kind of money on your monthly electric bill unless you refer other customers and take part in the actual business part. They feel then when u get paid the miniscule amount of money they give you per customer and monthly residual that you are then saving on your monthly bill. Reality is its just like the classic pyramid schemes out there except there is no up front cost so they think they are bigger, better and different. There is no incentive for anyone to switch their bill over if they just want to be a customer because they will not save money after the promotional period is over.

I had a customer paying 7.4pkwh for first three months... as soon as the promo period was over.. the bill shot up to 11.6 and the actual incumbent that people were switching from was still at 7.9.

Its a total joke much like all the other power companies trying to do the same thing. :p


All any consumer wants from their electricity supplier is reliable service at a fair price. It is outrageous that companies like North American Power appear to be misrepresenting their rates as based on the market when they are in fact much higher. This practice of overcharging for electricity appears to be a blatant violation of consumer protection laws, and we are actively investigating energy companies concerning this conduct. If you would like to discuss your legal options, please do not hesitate to contact me:

Todd Garber, Esq.

1311 Mamaroneck Avenue

White Plains, NY 10605



To ensure compliance with applicable rules of professional conduct, please note that this post might be construed as Attorney Advertising. Thank you, and I look forward to hearing from you.


I do know that Door to door sales is strictly prohibited. Telemarketing is also prohibited. If you get the name of the person violating the rules, report them to HQ in Connecticut. They will be removed.

to grinwithin #611882

This is very true. I hear a lot of people saying they heard about NAP through ads or mailings.

This is NOT how North American Power does business.

This is some other people sending this information out there to get more customers under them. If NAP knew who they were they would be fired.

to Here2Help Philadelphia, Pennsylvania, United States #617563

I googled NAP after being asked again and again by a certain family member to, 'switch, come on and switch'. They had a NAP presentation and all the hooopla at their house.

I said no. If a deal is really that great of a deal, maybe hard sell it twice, and then let the person go, right? Wrong. The more they tried to sell me the more I felt like the entire thing was a scam.

So when I googled NAP, not only did I see that they weren't accredited by the BBB, have several complaints opened agains them, but they take pains to be on each and every website that mentions them as little pocket sores to say, 'no, our company or NAP doesn't do that'. Just truly a bad company IMO.

New York City, New York, United States #588475

An NAP rep came knocking (as if there was something urgent) on my apartment door unsolicited to offer me a $100 rebate because he heard that I was paying too much for gas and electric. (My bills are not high and I have not complained of such to anyone.)

He wanted me to come out of the apt. (I spoke them them with the door chained) as he "preferred face-to-face." Proceeded to tell me that my neighbors, "xxxx" and "xxxx" (fill in the ethnicity blank) signed up with them. Showed me some chart in a binder and wanted the information from my utility bill. Then introduced me to his supervisor -- she wasn't any more professional. I don't know who buzzed them into the building but I'd be surprised if they actually had an appointment with anyone.

They wanted to sign me up for their service but refused to leave me any paperwork until I signed up and claimed they weren't "selling" anything. They would come back but wouldn't leave me with a way I could get in touch with them.

They didn't apologize for interrupting my day nor thank me for my time.

Who does business this way?

to DoNotDisturb #611884

That is terrible and if North American Power knew they were doing that they would be fired on the spot. I am so sorry you had such a bad experience with the company because someone else was greedy and unprofessional.


when a salesman gets push, I just hang up. Why try to explain yourself to someone being unprofessional and unreasonable? they don't deserve my time or business.


Look people I sold pre-owned automobiles for most of my adult life. As such I have seen and become aware of the subtle nuances of almost every scam, pyramid scheme and MLM ***-job there is.

When I look at North American Power I run up the red flag. Why? Because you need to do the math. After the short introductory period your energy rates will go almost right back to what you were paying before you switched.

I calculated that I would save a whole $8.00 on average each month. Big deal! It's just as simple as that. Second they reminded me alot of Amway salesmen and those people who push "waterless vapor-free" cookware at State Fairs and Trade shows.

Just more complex stuff that is designed to bamboozle and tire you out so you'll fork over your money and you end up getting nothing. Remember if someone needs more than 30 seconds to explain to you why you ned something you're likely being scammed. Trust your instincts and gut-feelings.

North American Power is Amway comming thru your house wiring hat you cannot see but still pay your money for. Like we used to say in the pre-owned auto sales business: "For every a$$ there's a seat waiting".


I just got off of the phone with them. I started the process of switching because I thought that they were affiliated with DP&L.

During the process, I changed my mind, and after the pushy salesman couldn't take *no* for an answer, I immediately got patched through to the manager, who was also pushy to the point of harrassment. He started asking why I was changing my mind, what didn't I understand, etc...and I politely (exact words) told him "Sir, I really don't have to give you an explanation other than I've changed my mind and am not interested". He then asked (in short, clipped tones) when it would be a better time to call back, after I said I wanted to talk with DP&L first? I said call back in about a week.

I can just imagine the name that I was called, upon the call being ended, you could tell he was frustrated. Everything I said, he had a comeback for.....which my gut instinct tells me not to trust this company.

That's when I got onto the pc and googled them. Anyone have any comments/knowledge about them?

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