Contact North American Power Customer Service
How to Reach a Person at North American Power
Toll-Free Number:
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1-877-572-0442
Customer Service:
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1-800-396-6035Texas
General Info:
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1-888-313-9086
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1-203-939-1155
Customer Service:
Legal:
Media:
North American Power Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular North American Power Phone Number | 1 (877) 572-0442 |
| Average Calls duration | 3 minutes |
| Most Popular North American Power Email Address | customercare@napower.com |
| Issue Resolution Rate | Low (36% reported full resolution) |
| Contact Method Distribution | 89% phone, 11% email |
| Common Reasons for Contact | Activation/ cancellation, request for information, payments and charges |
Contact Information
North American Power Website:
North American Power Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday 8:00am - 6:00pm (ET)
Texas
Monday - Friday 7:00am - 5:00pm (CT)
Other Location:
20 Glover Avenue, Norwalk,
CT 06850, US
Summary of North American Power Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call North American Power?
Request for Information Question:
- “Questions About The Material”
- “Find out current rate”
- “Collection letter”
Payments and Charges Question:
- “My bill”
- “I want to pay my bill”
- “Pay bill”
Activation/ Cancellation Question:
- “Cancel”
- “To cancel”
- “Renew”
Product/ Service Question:
- “Outage”
- “Energy rates”
- “Gas rates”
Shipping and Delivery Question:
- “Didnt receive gift card”
- “I have not received the $50 Visa card I was promised when I signed up with NAP.”
Account Question:
- “To open a account”
Staff Question:
- “I no longer want your services”
- “New services”
Cards Question:
- “Gift card doesnt work”
Other Question:
- “Switch to eversource”
- “Energy rates”
- “Price”
About
North American Power is a licensed electricity and natural gas supplier, currently operating in 10 states, that offers a range of competitive, environmentally-friendly fixed and variable rate products. For more information on rates and plans, please visit napower.com.
North American Power is ranked 158 out of 2555 in Utility category
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