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North American Power is a paying client of PissedConsumer and utilizes its services to proactively identify and correct customer service issues.

Contact North American Power Customer Service

How to Reach a Person at North American Power

Verified Contact Information

Toll-Free Number:

  • 1-877-572-0442
Call Now
Send Message

Customer Service:

  • 1-800-396-6035
    Texas

General Info:

  • 1-888-313-9086
  • 1-203-939-1155

Customer Service:

gacustomerservice@napower.com
Georgia
questions@napower.com
Order Issues
txcustomercare@napower.com
Texas
customercare@napower.com

Legal:

corporatecommunications@calpine.com
DMCA Inquiries

Media:

directmarketing@napower.com
Marketing Inquiries
press@napower.com
Press Inquiries

North American Power Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular North American Power Phone Number
1 (877) 572-0442
Average Calls duration
3 minutes
Most Popular North American Power Email Address
customercare@napower.com
Issue Resolution Rate
Low (36% reported full resolution)
Contact Method Distribution
89% phone, 11% email
Common Reasons for Contact
Activation/ cancellation, request for information, payments and charges
View full overview

How to Contact North American Power?

Most Popular Number:

(877) 572-0442
Total calls: 46 Issues resolved: 3 Last call: Jun 10, 2026

The North American Power phone number 1-877-572-0442 is a toll-free helpline for general issues and inquiries. Users seeking to consult the customer care team in Texas can call or message 1-800-396-6035 between business hours. To contact North American Power customer service for general information about the company’s products and services, use 1-888-313-9086 or 1-203-939-1155 for efficient assistance. That will ensure quick responses and an exceptional customer experience.

Clients seeking to consult the customer service team for order issues can submit their request via the North American Power email questions@napower.com. The company has also published the email address customercare@napower.com for assistance with general queries and concerns. To contact the company agent in Georgia, write to GACustomerService@napower.com. Clients in Texas can use the North American Power contact email TXCustomerCare@napower.com to relay their issues and concerns to the respective agents. Lastly, corporatecommunications@calpine.com is the email for DMCA inquiries. Customers reaching out for non-urgent matters can submit a request anytime and expect a response within office hours after two or three working days. Those seeking immediate assistance can call the North American Power phone number between business hours for an efficient response.

North American Power and Gas, LLC, is the company headquarters at 1500 Rankin Rd., Suite 200, Houston, Texas 77073, United States. Users can also consult the North American Power address, 20 Glover Avenue, Norwalk, CT 06850, US, for information and assistance from the respective agents. The company offices are open Monday through Friday between 8:00 AM and 6:00 PM ET for in-person consultation. Timings for the availability of North American Power customer service in Texas vary slightly and are between 7:00 AM and 5:00 PM CT from Monday to Friday.

To consult North American Power customer service via the official website, open it in your browser and click Contact Us on the homepage. That will direct you to detailed information regarding how to reach the business agent for different purposes. Using the method most feasible to your concern will help you connect with the relevant department for timely assistance. The North American Power website also features answers to the most common queries in FAQs that clients with general inquiries can consult for self-help.

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Contact Information

North American Power Website:

North American Power Help Center:

Corporate Office Address:

North American Power and Gas, LLC
1500 Rankin Rd., Suite 200
Houston, Texas 77073
United States

Other Info (opening hours):

Hours:
Monday - Friday 8:00am - 6:00pm (ET)

Texas
Monday - Friday 7:00am - 5:00pm (CT)

Other Location:

20 Glover Avenue, Norwalk,

CT 06850, US

More contact details

Summary of North American Power Customer Service Calls

73 TOTAL
CALLS
03:14 AVG CALL
DURATION
36% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call North American Power?

Request for Information Question:

  • “Questions About The Material”
  • “Find out current rate”
  • “Collection letter”

Payments and Charges Question:

  • “My bill”
  • “I want to pay my bill”
  • “Pay bill”

Activation/ Cancellation Question:

  • “Cancel”
  • “To cancel”
  • “Renew”

Product/ Service Question:

  • “Outage”
  • “Energy rates”
  • “Gas rates”

Shipping and Delivery Question:

  • “Didnt receive gift card”
  • “I have not received the $50 Visa card I was promised when I signed up with NAP.”

Account Question:

  • “To open a account”

Staff Question:

  • “I no longer want your services”
  • “New services”

Cards Question:

  • “Gift card doesnt work”

Other Question:

  • “Switch to eversource”
  • “Energy rates”
  • “Price”

About

Summary

North American Power is a licensed electricity and natural gas supplier, currently operating in 10 states, that offers a range of competitive, environmentally-friendly fixed and variable rate products. For more information on rates and plans, please visit napower.com.

North American Power reviews and complaints

North American Power is ranked 158 out of 2555 in Utility category

Compare North American Power Customer Service To

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