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After researching the customer’s account, we were able to speak with her directly on what took place. The customer had multiple accounts with us and the one referenced here was never requested to be cancelled (though the others were per the direction of the customer)....
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Closter, New Jersey
I didn't like
  • Customer service
  • Dont really cancel
#688650
North American Power's reply to:

After looking into the account we reached back out to the customer and were able to speak with him directly on what took place. We advised him that as per our terms of service, prior to the end of the customer’s fixed rate term he was sent a renewal notice with his...
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#663068
We are sorry to hear about this experience for one of our customers. We have reviewed the account and left messages with the customer to discuss a resolution. We appreciate their feedback and look forward to connecting and addressing their concerns.
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I didn't like
  • Dont really cancel
#631143
North American Power's reply to:

We are sorry to hear about this experience for one of our customers. We were able to reach out and speak with the account holder and came to a resolution. We thank the customer for their feedback and remain committed to addressing any concerns and helping our...
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#626256
We were denied the $50 welcome card on a technicality. A very small one that could be fixed. They send you a notice that your contract is up after its too late to switch as it takes 2 billing cycles. On purpose, in my opinion. They then give you a choice, agree to...
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#606281
I signed up with North American Power as a broker to market their supply see ice. After 2 months they abruptly canceled all representative agreements after reaching their customer acquisition goals! What a sleazy way to do business and use people. Furthermore, they...
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Anonymous
Anonymous

We also went through the same thing here in Texas. We all qualified for the pool and its been over 12 month period. Havent heard a word from NAP North American Power.

Saint John, Missouri
#603235
After initial lower rate they switched to variable rate that keot increasing to ne more than double the market rate of PEPCO. When I contacted them to complain they said my usage doubled instead. I realized what the rate was and called back only to be offered "stable...
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I also signed up for a 6 month fixed rate and was Informed after my six months if I didn't renew I would be put back under my other supplier. Well that was a lie. My fixed rate went from .069 to .017 !!! an what's worse when I got my bill by the I figured out what was...
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Hartland, Maine
#591031
I was on a 6 month rate then they doubled the rate .They tell you it will take 60 days to cancell the rate out of your local B.G.E billing system . This is the old bait an switch .Its time to put these guys out of business. They run ads for electric service at 8.59...
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I didn't like
  • False ads
#587779
Without notice our rate jumped from 10.9 cents to 17.9 cents. North American Power has been dropped as fast as I could. I am only disappointed that I couldn't do it faster and that they were able to steal a few hundred dollars from my family. I will be warning as...
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Standish, Maine
#586324