North American Power's reply to: Deceptive and Unfair Practices

Hi Jennifer - thank you for your comment. We are so sorry to hear that you did not have a good experience with North American Power. After doing some research on your account, we noticed that you enrolled with us on 5/30/2018 on a 36 month fixed rate term. We then sent you two renewal notices on 3/31/2021 and 4/15/2021 to remind you of your upcoming fixed rate expiration. Since we did not hear from you by the end of your fixed rate term - and we can't make any changes to your plan without your permission - your account was moved to our month-to-month variable rate plan (as described in the Terms of Service mailed to you on 6/21/2018). After learning of your concerns, we called you on 8/19/2021 to review the details of your account. As a courtesy, we offered a refund to you on previous invoices. Once again, we appreciate your feedback and are glad we could resolve this matter with you.
Jennifer M Gmz
map-marker Philadelphia, Pennsylvania

Deceptive and Unfair Practices

My fixed rate contract expired and I was apparently moved to a variable rate without my agreement or acceptance. The variable rate was about double the current rate offering - so not actually variable - more like price gouging at a maximum rate (For reference, PECO's current variable rate is 0.06 and this company is charging 0.13).

A partial refund for one invoice was offered ONLY IF I signed up for a new contract with them. This company is both deceptive and unfair and I plan to file a formal complaint.

Loss:
$400
Cons:
  • Rate
  • Not honest
  • Price gouging inbetween month pre-new supplier billing

Preferred solution: Let the company propose a solution

User's recommendation: Do not sign up with them!

North American Power's reply to: MORE THAN DOUBLED RATE PER kwh

Hi Davi - thank you for your comment. We are so sorry to hear that you did not have a good experience with North American Power. After doing some research on your account, we noticed that you enrolled with us on January 14, 2011 on a variable rate product. As described in the Terms of Service and welcome letter you received upon enrollment, after your first month, you would continue to be charged our month to month variable rate plan. You could also cancel at any time without penalty or choose a new fixed rate. Since we did not hear from you - and we can't make any changes to your plan without your permission - we continued to bill you at our variable rate price. You called us on February 1, 2021 to discuss your plan and requested to discontinue your supply service with NAP. The agent you spoke with issued a drop request to your utility February 1, 2021. You then called on February 3, 2021 to request additional clarification on your plan and what had occurred with your account. The agents you spoke with reviewed your account history and the details as noted above. As a courtesy, we offered a refund to you on recent invoices and you agreed. Once again, we appreciate your feedback and are glad we could resolve this matter with you.
Linda W Bfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

MORE THAN DOUBLED RATE PER kwh

Joel and Chastity claimed my locked in kwh rate lapsed years ago (gee when did I receive any notice?). Rate doubled to 16.1699 per kwh.

Was told that was market rate. Gee why does their website cite rates from 7 to almost 9 per kwh. Baltimore Gas &Electric rate is 7.2 per kwh. Overcharged thousands of dollars over the years on two service addresses.

They intend to do NOTHING. Well, will see what the Maryland Attorney General's office and Public Service Commission have to say about North American just PRICE GOUGING citizens of Maryland.

Loss:
$2500

Preferred solution: Price reduction

User's recommendation: DO NOT CONTRACT WITH NORTH AMERICAN POWER!!

North American Power's reply to: Cancel contract

Hi there - thank you for reaching out. Unfortunately we are unable to verify your account with the information you have provided. Please contact our Customer Care team at your earliest convenience at customercare@napower.com or via phone at 888.313.9086 and we'd be happy to assist you.
Anonymous
map-marker Hartford, Connecticut

Cancel contract

I am writing to cancel my contract with North American Power which terminates on December 19, 2020. My National Grid Account number is: 649059****.

My North American Power ID number is:110****. Thank you for your service.

North American Power's reply to: Haven’t heard a word from them! I’ve used them before several times . Might consider again but not until they waive my $50 cancellation fee

Hi there - thank you for the feedback. We're sorry you did not have a good experience with North American Power. Whenever a customer enrolls with North American Power or selects a new fixed rate plan, it is always disclosed upon enrollment and in the Welcome Package if there is an Early Termination Fee, the amount, and the terms of the Early Termination Fee. If a customer is thinking of leaving, we always encourage them to contact us first so we can review the account and the options that are available to them. We are unable to locate your account without additional information, so please contact our Customer Care team at 888.313.9086 or via email at customercare@napower.com and we'd be happy to assist you.
Anonymous
map-marker Portsmouth, Rhode Island

Haven’t heard a word from them! I’ve used them before several times . Might consider again but not until they waive my $50 cancellation fee

I signed up for longer term plan, as it turned out I was paying more than National grid was charging . I always look for plans with no early cancellation fees .

I usually do 8/9 months , this plan was 2 years . I reminded them , I am a good customer over the years in CT and RI .

Had no idea I had cancellation fee .

They should waive ( good customer service ) . Thats the smart thing to do

User's recommendation: Will not ever use them again if they don’t waive cancellation fee.

North American Power's reply to: Malicious business practice with zero integrity. Shame on NAP.

Hi Teresa - thank you for bringing this matter to our attention. We did some digging and here’s what we discovered. When you moved in July 2019 and closed your account with Eversource, your service with North American Power automatically cancelled. Even though you were still under contract with us, we waived the early termination fee that normally applies. Your obligation to us would have been over at that time, however, there was a balance due on your Eversource bill at the time you moved. Because Eversource bills on our behalf, they made the initial attempt to collect that balance. When they were unsuccessful, they turned the matter over to us. We then attempted to collect the balance from you directly, but we had no luck either. Eventually the matter was turned over to a collections agency.

Because it appears you’d been unaware were trying to collect the balance due, we did some digging and discovered we’d been sending notices to the same service address we had on file for you. Presumably you’re no longer at that address, which certainly could explain why we had no response from you. Typically the post office forwards mail to a mover’s new address so we’re not quite sure what went wrong. Regardless, we’d like to make it right and have a solution we’d like to discuss with you. It appears our Customer Care team has since connected with you via email and at this point we’re just waiting for you to give us a call to discuss your options. If you could call us at 888.313.9086 at your earliest convenience, we’d appreciate it.

In the meantime, please accept our apologies for the misunderstanding and the distress it caused. We look forward to hearing from you.
Teresa D Kgk

Malicious business practice with zero integrity. Shame on NAP.

I inquired today about a bill that I received from NAP as I only had a 2 yr contract, and recently moved from the property that they were servicing to find out I had some outstanding bill, but really only learned what a spineless company I was bamboozled by. Never mind the fact that they convince you that by signing up with them, you pay a lower electricity rate than what your utility will provide, and that down the road they change your fixed "savings rate" to a variable rate where you end up paying more.

Terrible business practice, fine, you fooled me. My issue is with the handling of my finances: My bill was dated for 10/1 with a due date of 10/4 (completely unreasonable time to receive and pay a bill). SO I investigated why I was still being billed from them, to then be told that the situation was out of their hands as it was and that they could not help with my inquiry because my bill was already sent to collections!!! Once the initial CS rep heard me threaten to take this to the Consumer Protection Agency, I got transferred to another rep whose only job is to tell you "Yeah, we can't help you," and repeats that it's not their problem anymore, but mine, and that I can resolve this by calling the collection agency and making my payment.

My USPS informed delivery shows that the letter was mailed out by NAP and stamped on 10/2 (so now I lost a day to pay), BUT, my informed delivery did not actually get this delivered to my mailbox until 10/7, 4 days after this "due date." The rep who I had the displeasure to deal with, told me, that they sent it to collections on 10/7. Literally, I never had a chance to actually resolve this bill before they turned around to hurt my credit without any prior notification of their existing a bill.

They knew I no longer lived at my address because Eversource (my previous utility) notified them of the cancellation of service, and meanwhile, still proceeded to bill me months later, with an impossible timeline by which to comply, without any prior notification of this amount owed. This company operates and makes millions by scamming people and I wish that consumer protection agencies would make sure this practice stops.

Cons:
  • Rate hike
  • No fixed rated even though it existed
  • Scam price-gouging bait-and-switch
Reason of review:
Not as described/ advertised

North American Power's reply to: Will Rip you off after your fixed rate contract is up

Hi Jonathan - thank you for the feedback. We're sorry you did not have a good experience with North American Power. As detailed in the terms of service mailed to you shortly after enrollment on 6/23/2017, upon the expiration of your fixed rate term, you will have the option to renew onto a new fixed rate or your account will be moved to our month to month variable rate plan if we do not hear from you (as we are unable to make changes to your plan without your consent). We also sent you a renewal notice on 12/13/17 to let you know of your upcoming fixed rate expiration. After learning of your recent concern, our Customer Care team made multiple attempts to reach out to you to discuss your options. A voicemail was left for you on 10/9/2019 at the number we have on record and an additional voicemail was left for you on 10/15/2019. That same day we also sent an email to the account on record in an attempt to reach you. To date, we have not heard from you. We'd be happy to review your account with you if you'd like to give our Customer Care team a call at the number that has been provided.
Jonathan B Adk
map-marker Freehold Township, New Jersey

Will Rip you off after your fixed rate contract is up

Updated by user Oct 30, 2019

Update 10/30/2019North American Power, I have the voicemail you left and will be returning your call shortly.So according to North American Power's response, sent 1 letter.Fine. Like I said, my fault for not realizing I was out of contract.

However, how can it even be close to OK to charge me $0.1799 per Kwh for power when JCPL would only charge me $0.0914****. (Data from my last bill) .

So, out of contract = license to charge anything?I checked and I am now officially switched back. So, now I will call and see what you have to say.

Original review Oct 04, 2019

So yes, my fixed rate contract expired, and did not realize.

Next thing I know they rate they charge without a fixed rate contract is basically DOUBLE the fixed rate contract. No notice after that, just charging my DOUBLE of the rate. This is wrong.

That rate was about 80% higher that the JCPL rate.

Watch out for this on your bill. Not being within contract = Rip you off!!!!!

Loss:
$800
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

North American Power's reply to: Resolved: Ripoff company that raise rates without notice

Hi William - thank you for your comment. We are so sorry to hear that you did not have a good experience with North American Power. After doing some research on your account, we noticed that you enrolled with us on 2/24/2018 on a 12 month fixed rate term. We then sent you two renewal notices on 1/8/2019 and 1/22/2019 to remind you of your upcoming fixed rate expiration. Since we did not hear from you by the end of your fixed rate term - and we can't make any changes to your plan without your permission - your account was moved to our month-to-month variable rate plan (as described in the Terms of Service mailed to you on 2/24/18). After learning of your concerns, we called you on 9/10/19 to review the details of your account. You agreed to a new fixed rate and, as a courtesy, we offered a refund to you on a previous invoice. Once again, we appreciate your feedback and are glad we could resolve this matter with you.
Resolved
William V Yir
map-marker Coatesville, Pennsylvania

Resolved: Ripoff company that raise rates without notice

Updated by user Oct 09, 2019

Refunded one month of overcharge (4-5 months actual overcharge about $400 extra charges), did not get the notice in the mail but have marked the date on my calendar to look for another provider a good month or two before the term is up next year.

Updated by user Oct 09, 2019

Update:The customer service was helpful to the extent that they admit raising rates with the date started, but told me they sent a letter to that effect, which I never received. The only thing that did for me was refund the previous months extra charge not the four months of overcharge.

How they legally get away with charging a adjusted rate much higher than what PECO charges or anyone else (almost $14.0 cents KWH) is really amazing. They adjusted the rate to 8.5 cents which is mid pack or a bit higher than the cheapest rate about 6.5 cents. I don't believe I will be going back with this provider again, but I'll start about a month or so before the term is up.

This time I marked the date on my calendar. Buyer beware!

Original review Sep 09, 2019

I want to let EVERYONE here know that they are ripping people off my rates went almost double in one month from 7.87 to 13.99 cents a KWH?!?!? The rates at this time a anywhere from 5.75 to 8 cents an hour. I will contacting them about this corrupt company and will contact a lawyer also possible ANOTHER class action lawsuit.

Loss:
$100
Cons:
  • Raising rates without prior notice
Reason of review:
Pricing issue

Preferred solution: Price reduction

North American Power's reply to: North American Power - Review in Utility category from Norwalk, Connecticut

Hi Eric - thank you for your comment. We are so sorry to hear that you did not have a good experience with North American Power. After doing some research on your account, we noticed that you enrolled with us on May 5, 2010 on a variable rate plan. As described in the Terms of Service and welcome letter you were sent upon enrollment, after your first month, you would continue to be charged our month to month variable rate. The terms also state you can cancel at any time without penalty or choose a new fixed rate. Since we did not hear from you - and we can't make any changes to your plan without your permission - we continued to bill you at our variable rate price. You called us on August 6, 2019 to discuss your plan and requested to speak with a supervisor. The supervisor returned your call on August 7, 2019 and reviewed the details of your account history. As a courtesy, we offered a refund to you on 2019 invoices and you agreed. Once again, we appreciate your feedback and are glad we were able to resolve this matter with you.
Eric C Rpk
map-marker Norwalk, Connecticut

North American Power - Review in Utility category from Norwalk, Connecticut

Pricing gauging thieves charging over double UI Rate. I will See you in court!

Reporting to BBA and consumer projection! I was not aware this was my electric provider went from 5 people in my household to 1 took measures to reduce bill and it keep going up. I finally called UI and said you are charging me more than I should be charged.

Realized UI was not provider (still do not understand this) UI Rate 8.32 NA Power charging 16.99! Called NA power asked to speak to Manager keep me on hold said they did not have me listed as customer than said Manger was in Meeting (BULL *** he would call me back no callback!

See you in court ***

Loss:
$5
Cons:
  • Price gauging
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

North American Power's reply to: Scam Artists & Gougers

Hi Melissa - thank you for your comment. We are so sorry to hear that you did not have a good experience with North American Power. Customer satisfaction is important to us which is why we did some research on your account and would like to discuss our findings with you. Our Customer Care team has tried contacting you numerous times both by phone and by email, but we have not successfully reached you, nor have we gotten a response to our messages. On 8/1, we called at 5:37pm EST and 5:57pm EST and left a voicemail. On 8/2, we called at 12:55am EST on a second number provided for your account and didn't have an option to leave a voicemail. Additionally on 8/2, we sent an email at 3:48pm EST to the email address associated with your account and never received a response back. On 8/5, we called both phone numbers at 3:37pm EST and one indicated the voicemail was full and the other line continued to ring. We made a final attempt on 8/5 at 5:50pm EST and once again the voicemail was full for one line and the other line provided a message saying the number is out of order. We would be glad to discuss the matter with you if you'd like to contact us at customercare@napower.com or via phone at 888.313.9086 Monday - Friday, 8am-6pm EST. We look forward to hearing from you and to resolving this matter.
Melissa B Qrs

Scam Artists & Gougers

They bring you in with a low rate. Then, without any notifications, they take you to a much, much higher rate.

They are banking on you being too busy to look at your bill every month. They are now charging 400% of what my local supplier does.

$.13/kwh vs $.03.

Don't do it. And if you did, please call your state's attorney general and your Senator.

Loss:
$2148
Cons:
  • Scam
  • Bait-and-switch
  • Scam price-gouging bait-and-switch
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

North American Power's reply to: Agree with another reviewer of price gouging

On 11/08/2016, MS. Prell enrolled with us and selected a 12-month $0.0509/kWh rate plan – which was supplied for the indicated term length. As an NAPG standard policy, any customer enrolled onto a fixed rate will be mailed a renewal notice(s) advising them of the approaching expiration of their contract; and encourage them to contact us to renew their rate agreement before its end. As stated in these terms, if the customer takes no action, their account would default to a variable market rate – which happens to be the case for Ms. Prell and her account. In addition to this prior to her rate plan’s expiration, on 10/16/2017, she had contacted our customer care department and was offered a new fixed rate plan but she declined the offer.

As of 1/3/2018, Ms. Prell’s account has been cancelled and switched back to her respective service supplier. She has not incurred any further NAPG supply charges beyond this date.
Anonymous
map-marker Norwalk, Connecticut

Agree with another reviewer of price gouging

My contract was up end of Nov 2017 with a rate of .0509. New supplier won't start until Jan 2018 billing.

North American Power charged me .1010 for last billing for Dec. taking my bill to $530 when I have never received a bill from any other supplier in the past 7 years in the dead of winter more than $275. Again, I agree, calling them will do you no good since all they say is the one month beyond the expiration reverted to a variable rate. Price gouging at its best.

Their fine print does say termination takes effect in 1-2 billing cycles and they took advantage of every last day. I too am retired and on a limited income, ouch.

Loss:
$255
Pros:
  • Stable contract price for 12 months
Cons:
  • Price gouging inbetween month pre-new supplier billing
  • Price gouging
Reason of review:
Pricing issue

Preferred solution: Price between my highest bill w/other supply and your last month billing.

North American Power's reply to: North American Power's reply to: North American Power gouging me with variable rates on my electric bill after my contract exspired

On 9/2/2016, Mr. Heflin enrolled with us and selected a 12-month $0.0509/kWh rate plan – which was supplied for the indicated term length. As an NAPG standard policy, any customer enrolled onto a fixed rate will be mailed a renewal notice(s) advising them of the approaching expiration of their contract; and encourage them to contact us to renew their rate agreement before its end. As stated in these terms, if the customer takes no action, their account would default to a variable market rate – which happens to be the case for Mr. Heflin.

As of 12/12/2017, Mr. Heflin’s account has been cancelled and switched back to his respective service supplier. He has not incurred any further NAPG supply charges beyond this date.

Should you have any additional questions or concerns, please do not hesitate to contact us directly.
Anonymous
map-marker Norwalk, Connecticut

North American Power's reply to: North American Power gouging me with variable rates on my electric bill after my contract exspired

North American Power's reply to: North American Power gouging me with variable rates on my...
North American Power's reply to: North American Power gouging me with variable rates on... - Image 2

NORTH AMERICAN POWER.... DO NOT SWITCH TO THEM...Scams, Ripoff artist...

Price Gouging. .... Crooked.... I had a contract with North American Power.

The contract expired and they are price gouging me now with high rates. I have included bills from the past 3 months. My rate in October was 0.0509, in November 0.99999 and in December 0.1399. This has to STOP!!!!!!

I'm on a fixed income and can not afford these bills. I see the company will offer you a small rate to get your business, but after that rate expires the will gouge you with high rates each month with the rate increasing each and every month.

Loss:
$100
Cons:
  • That the will not help you when i call to address this
Reason of review:
Pricing issue

Preferred solution: Price reduction

North American Power's reply to: Resolved: Undisclosed "Electric Supplier Charge"

On 5/11/2017, Mr. Lundy enrolled with us and selected a $0.0789/kWh fixed rate that was guaranteed to him through the 2017 calendar year; up until his first meter read date in January 2018. As of his 5/18/2017 start date, his account has been supplied at the indicated rate for 3 billing periods.

Now, with regard to the customer’s concerns regarding his payment arrangement with his Utility. NAPG does not offer or manage these types of billing plans for our customers. The Utility would be responsible for calculating a customer’s monthly budget cost that was amassed during an invoice period. Typically, at the end of each year the Utility reconciles the customer’s account - also known as a “True-Up”. This is a process that compares the amount that a customer paid while on a budget plan to the amount he/she should have been charged based on actual usage and rates. Depending on the outcome of the true-up, the customer is either billed or credited for the difference. Also, the True-up can possibly modify a customer’s monthly budget charges which can vary from month-to-month. For these particular instances, we strongly urge the customer with questions pertaining to these types of programs to contact their Utility for further assistance. Upon receiving Mr. Lundy’s complaint a cancellation request was processed for his account. Mr. Lundy should return back to his default utility provider within the next 1-2 billing cycles. Also, Mr. Lundy will not incur any ETF for the termination of his account.

Multiple attempts were made by our customer care agents to contact Mr. Lundy and provide him the above details, however, their attempts were unsuccessful.
Resolved
Konner Tfr

Resolved: Undisclosed "Electric Supplier Charge"

Updated by user Sep 09, 2017

Utility service was transferred back to BG&E as stated by NA Power. Thank you.

Updated by user Sep 01, 2017

NA Powers' explanation spoke to the balanced or budgeted billing part of the complaint, and their response was reasonable. Their willingness to cancel contract and return service to BG&E is appreciated.

On a different note, NA Power did not speak to the the question of them adding over $100/month on each and every bill as an "electricity supplier" charge. This added fee is neither disclosed nor addressed in any of their contract literature.

Original review Aug 10, 2017

We enrolled in June 2016 with NA Power. We have been with BG&E for over 15 years, and our monthly electric bill has been on a budget or balanced billing throughout all of that time.

Our average monthly bill with BG&E was $250/month. Our first two monthly bills with NA Power have been over $350/month, and the reason is that NA Power added an Electric Supplier Charge on top of the actual electricity billing. For example, July bill for actual electricity used during the billing period, with all the various state and federal fees added came to $251. This is what BG&E would ordinarily charge us-- but, added on top of this billing was the Electric Supplier Charge for NA Power of $115.42 (based upon the kwh used), so the final service bill was $370.76.

I have read and re-read the entire contract that NA Power provided, and NO WHERE within that contract is there any disclosure of the addition of this Electric Supplier Charge. (for added detail or information: canyonglider@***.com)

Loss:
$225
Reason of review:
Misrepresented cost of service, and failure to fully disclose fees.

Preferred solution: Cancel contract and return service to BG&E

North American Power's reply to: POOR CUSTOMER SERVICE

The customer’s refund check was mailed on 3/8/2017, which the customer received and has since cashed on 3/11/2017. There was indeed a change in systems and processes related to Accounts Payable which may have resulted in this customer’s delayed check. We truly apologize this the customer’s inconvenience. Additional efforts were made to contact the customer to further apologize for the delay, but these attempts were unsuccessful.
Coburn Pyr
map-marker Norwalk, Connecticut

POOR CUSTOMER SERVICE

My supply contract with NAP terminated on 12/2016. I have a ground solar system which produced 4587 kilowatts more than I used in the calendar year while they were my supplier.

The supplier is required to compensate the homeowner for the excess generation. When I contacted NAP in January concerning the payment I was told a check had been cut for $190.91 and I would receive the check within a week. By the 3rd week in January I called back and told them that I hadn't received the check and they would have to stop payment on this check and reissue another check. I was told this wouldn't work like this that they had to investigate where the 1st check went.

I spoke with Amy at their customer service # on 02/06/17 and was told they were still investigating where the first check went. I insisted that they cut another check. I told them I was leaving on vacation and that when I got back I wanted the check. I got back and there was no check.

I called and talked to Sandra who told me a new check was cut and mailed on 02/24/16. Well on 03/08/17 I still didn't have my check so I called and spoke with Sandra again and was now told that their entire customer compensation system was being changed which would delay the check for up to 4 weeks. Which tells me that neither check had ever been cut. I will never use a third party supplier again.

Especially North American Power.

I am now going to file a complaint with the BBB and then contact my states Utility Commission and file a complaint with them. Never again...

Loss:
$190
Reason of review:
Poor customer service

Preferred solution: Full refund

North American Power's reply to: North American Power gouging me with variable rates on my electric bill and never offering a fixed rate...

Customer service and satisfaction are certainly of great importance to us; which is why, all complaints filed against NAPG are taken seriously and thoroughly reviewed in order to address the concerns alluded to by the complainant.

Based on Mr. Soyeju’s account details, on 2/4/2013, he enrolled his account with NAPG and selected a variable rate. During this time period NAPG did not offer nor market any fixed rate agreements; but when these rate options were implemented they were offered to current, potential, and former customers. Several methods were used to inform customers of the newly added rate contracts. Whether it was via an outbound telemarketing campaign or the mailing of advertising pieces; we encouraged all customers to take full advantage of the various plans that were available; which in turn, would insulate them from the unpredictability the variable rate could bring about throughout a given year.

In Mr. Soyeju’s case, not only was he (and/or household) the possible recipients of a mailer or phone call, he was mailed a courtesy notification alerting him that his price for supply would increase due to factors plaguing the market. We never heard back from Mr. Soyeju until this past February when he contacted us. In the course of him speaking with an agent, he was informed of the details mentioned above – which prompted him to request the cancellation of his account. Although no refunds or adjustments were warranted; with the hopes to retain Mr. Soyeju as a customer, we offered to rerate his Jan-Feb billing period at the difference between the rate he was charged and our fixed rate (offered at the time). However, in order for Mr. Soyeju to receive this credit it was contingent on him not cancelling his account; and secondly, enrolling onto the offered rate plan. Regrettably, he declined the offer and requested that his account be terminated.


Despite Mr. Soyeju declining our offer, please be advised that, this offer is still being extended to him should he decide to reconsider. His request to cancel was processed, and as of 3/15/2017, his account will no longer incur any further supply charges from us.


We hope that this response has meaningfully addressed all of Mr. Soyeju’s concerns. Should you have any additional questions, please do not hesitate to contact us directly.
Tammie Mto
map-marker Norwalk, Connecticut

North American Power gouging me with variable rates on my electric bill and never offering a fixed rate...

Updated by user Mar 31, 2017

NAPG's assertions of informing me of possible changes are false, but anyways I don't have the time to fight with them just like many other past aggrieved customers.

Basically, after reviewing my ~50 months of billing only in the first month did I get a lower bill than my actual utility.

Great job NAPG, with the bait-and-switch strategy; it worked and I'll always remember this!

Original review Mar 01, 2017

To whom it may concern: This is so unfair, after being promised a refund for my last month; they reneged just like reviews across the web mentioned would happen. More proof that North American Power has been mistreating customers; so dishonest and disingenuous to find out how they never offered me a fix-rate once it was available--instead choosing to inflict 50-75% overages vs what my local utility (i.e.

PSEG) would have charged for the last 3 years with your variable rates. Too bad there isn't a 0 or negative rating for NAPower!

Cheers, Yomi P.S. I'll follow-up on the above now that I asked for a cancellation 3 weeks ago!

Loss:
$1000
Pros:
  • Initial good rates for the first 3 months to a year
Cons:
  • Approximately 50 to 75 percent in many cases
  • False advertising
  • No fixed rated even though it existed
Reason of review:
Pricing issue

Preferred solution: Prorated refunds over the 4 years similar to what Energy Plus Company did...

North American Power's reply to: Id#127****

We’re sorry that there appears to have been an issue with getting your account enrolled with us. We will have a member of our Customer Care team contact you directly. Thank you!
Matan Dai
map-marker Hatfield, Pennsylvania

Id#127****

rec'd e-mail statibecasuse ng that there was a problem with my peco acct number this is a new acct for you company and the only peco number i have is under david brodeur #651560**** the acct is in my husbands name please respond as i have cancelled my previous supplier north american is to be our new supplier for gas and electric our residential address is 232 north state road springfield pa 19064 when you receive this message please respond by e-mail to davidbrodeur@***t .net i do not know why i have to put in one hundred words because at this point i do not know what else to say

Cons:
  • That this switch of suppliers is not easy please espond
Reason of review:
need to get this resolved

Preferred solution: Deliver product or service ordered

Contact Information

Website:
www.napower.com
Mailing Address:
1500 Rankin Rd., Suite 200
Houston, Texas 77073
United States
Phone:
(877) 572-0442
Contact North American Power Customer Service

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Not good. How come you guys don’t have an automated system where you can pay your bill at any time???

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