North American Power
Reviews with Official Response
North American Power's reply to: Deceptive and Unfair Practices
Deceptive and Unfair Practices
My fixed rate contract expired and I was apparently moved to a variable rate without my agreement or acceptance. The variable rate was about double the current rate offering - so not actually variable - more like price gouging at a maximum rate (For reference, PECO's current variable rate is 0.06 and this company is charging 0.13).
A partial refund for one invoice was offered ONLY IF I signed up for a new contract with them. This company is both deceptive and unfair and I plan to file a formal complaint.
- Rate
- Not honest
- Price gouging inbetween month pre-new supplier billing
Preferred solution: Let the company propose a solution
User's recommendation: Do not sign up with them!
North American Power's reply to: MORE THAN DOUBLED RATE PER kwh
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Verified ReviewerMORE THAN DOUBLED RATE PER kwh
Joel and Chastity claimed my locked in kwh rate lapsed years ago (gee when did I receive any notice?). Rate doubled to 16.1699 per kwh.
Was told that was market rate. Gee why does their website cite rates from 7 to almost 9 per kwh. Baltimore Gas &Electric rate is 7.2 per kwh. Overcharged thousands of dollars over the years on two service addresses.
They intend to do NOTHING. Well, will see what the Maryland Attorney General's office and Public Service Commission have to say about North American just PRICE GOUGING citizens of Maryland.
Preferred solution: Price reduction
User's recommendation: DO NOT CONTRACT WITH NORTH AMERICAN POWER!!
North American Power's reply to: Cancel contract
Cancel contract
I am writing to cancel my contract with North American Power which terminates on December 19, 2020. My National Grid Account number is: 649059****.
My North American Power ID number is:110****. Thank you for your service.
North American Power's reply to: Haven’t heard a word from them! I’ve used them before several times . Might consider again but not until they waive my $50 cancellation fee
Haven’t heard a word from them! I’ve used them before several times . Might consider again but not until they waive my $50 cancellation fee
I signed up for longer term plan, as it turned out I was paying more than National grid was charging . I always look for plans with no early cancellation fees .
I usually do 8/9 months , this plan was 2 years . I reminded them , I am a good customer over the years in CT and RI .
Had no idea I had cancellation fee .
They should waive ( good customer service ) . Thats the smart thing to do
User's recommendation: Will not ever use them again if they don’t waive cancellation fee.
North American Power's reply to: Malicious business practice with zero integrity. Shame on NAP.
Because it appears you’d been unaware were trying to collect the balance due, we did some digging and discovered we’d been sending notices to the same service address we had on file for you. Presumably you’re no longer at that address, which certainly could explain why we had no response from you. Typically the post office forwards mail to a mover’s new address so we’re not quite sure what went wrong. Regardless, we’d like to make it right and have a solution we’d like to discuss with you. It appears our Customer Care team has since connected with you via email and at this point we’re just waiting for you to give us a call to discuss your options. If you could call us at 888.313.9086 at your earliest convenience, we’d appreciate it.
In the meantime, please accept our apologies for the misunderstanding and the distress it caused. We look forward to hearing from you.
Malicious business practice with zero integrity. Shame on NAP.
I inquired today about a bill that I received from NAP as I only had a 2 yr contract, and recently moved from the property that they were servicing to find out I had some outstanding bill, but really only learned what a spineless company I was bamboozled by. Never mind the fact that they convince you that by signing up with them, you pay a lower electricity rate than what your utility will provide, and that down the road they change your fixed "savings rate" to a variable rate where you end up paying more.
Terrible business practice, fine, you fooled me. My issue is with the handling of my finances: My bill was dated for 10/1 with a due date of 10/4 (completely unreasonable time to receive and pay a bill). SO I investigated why I was still being billed from them, to then be told that the situation was out of their hands as it was and that they could not help with my inquiry because my bill was already sent to collections!!! Once the initial CS rep heard me threaten to take this to the Consumer Protection Agency, I got transferred to another rep whose only job is to tell you "Yeah, we can't help you," and repeats that it's not their problem anymore, but mine, and that I can resolve this by calling the collection agency and making my payment.
My USPS informed delivery shows that the letter was mailed out by NAP and stamped on 10/2 (so now I lost a day to pay), BUT, my informed delivery did not actually get this delivered to my mailbox until 10/7, 4 days after this "due date." The rep who I had the displeasure to deal with, told me, that they sent it to collections on 10/7. Literally, I never had a chance to actually resolve this bill before they turned around to hurt my credit without any prior notification of their existing a bill.
They knew I no longer lived at my address because Eversource (my previous utility) notified them of the cancellation of service, and meanwhile, still proceeded to bill me months later, with an impossible timeline by which to comply, without any prior notification of this amount owed. This company operates and makes millions by scamming people and I wish that consumer protection agencies would make sure this practice stops.
- Rate hike
- No fixed rated even though it existed
- Scam price-gouging bait-and-switch
North American Power's reply to: Will Rip you off after your fixed rate contract is up
Will Rip you off after your fixed rate contract is up
Update 10/30/2019North American Power, I have the voicemail you left and will be returning your call shortly.So according to North American Power's response, sent 1 letter.Fine. Like I said, my fault for not realizing I was out of contract.
However, how can it even be close to OK to charge me $0.1799 per Kwh for power when JCPL would only charge me $0.0914****. (Data from my last bill) .
So, out of contract = license to charge anything?I checked and I am now officially switched back. So, now I will call and see what you have to say.
So yes, my fixed rate contract expired, and did not realize.
Next thing I know they rate they charge without a fixed rate contract is basically DOUBLE the fixed rate contract. No notice after that, just charging my DOUBLE of the rate. This is wrong.
That rate was about 80% higher that the JCPL rate.
Watch out for this on your bill. Not being within contract = Rip you off!!!!!
Preferred solution: Let the company propose a solution
North American Power's reply to: Resolved: Ripoff company that raise rates without notice
Resolved: Ripoff company that raise rates without notice
Refunded one month of overcharge (4-5 months actual overcharge about $400 extra charges), did not get the notice in the mail but have marked the date on my calendar to look for another provider a good month or two before the term is up next year.
Update:The customer service was helpful to the extent that they admit raising rates with the date started, but told me they sent a letter to that effect, which I never received. The only thing that did for me was refund the previous months extra charge not the four months of overcharge.
How they legally get away with charging a adjusted rate much higher than what PECO charges or anyone else (almost $14.0 cents KWH) is really amazing. They adjusted the rate to 8.5 cents which is mid pack or a bit higher than the cheapest rate about 6.5 cents. I don't believe I will be going back with this provider again, but I'll start about a month or so before the term is up.
This time I marked the date on my calendar. Buyer beware!
I want to let EVERYONE here know that they are ripping people off my rates went almost double in one month from 7.87 to 13.99 cents a KWH?!?!? The rates at this time a anywhere from 5.75 to 8 cents an hour. I will contacting them about this corrupt company and will contact a lawyer also possible ANOTHER class action lawsuit.
- Raising rates without prior notice
Preferred solution: Price reduction
North American Power's reply to: North American Power - Review in Utility category from Norwalk, Connecticut
North American Power - Review in Utility category from Norwalk, Connecticut
Pricing gauging thieves charging over double UI Rate. I will See you in court!
Reporting to BBA and consumer projection! I was not aware this was my electric provider went from 5 people in my household to 1 took measures to reduce bill and it keep going up. I finally called UI and said you are charging me more than I should be charged.
Realized UI was not provider (still do not understand this) UI Rate 8.32 NA Power charging 16.99! Called NA power asked to speak to Manager keep me on hold said they did not have me listed as customer than said Manger was in Meeting (BULL *** he would call me back no callback!
See you in court ***
- Price gauging
Preferred solution: Let the company propose a solution
North American Power's reply to: Scam Artists & Gougers
Scam Artists & Gougers
They bring you in with a low rate. Then, without any notifications, they take you to a much, much higher rate.
They are banking on you being too busy to look at your bill every month. They are now charging 400% of what my local supplier does.
$.13/kwh vs $.03.
Don't do it. And if you did, please call your state's attorney general and your Senator.
- Scam
- Bait-and-switch
- Scam price-gouging bait-and-switch
Preferred solution: Full refund
North American Power's reply to: Agree with another reviewer of price gouging
As of 1/3/2018, Ms. Prell’s account has been cancelled and switched back to her respective service supplier. She has not incurred any further NAPG supply charges beyond this date.
Agree with another reviewer of price gouging
My contract was up end of Nov 2017 with a rate of .0509. New supplier won't start until Jan 2018 billing.
North American Power charged me .1010 for last billing for Dec. taking my bill to $530 when I have never received a bill from any other supplier in the past 7 years in the dead of winter more than $275. Again, I agree, calling them will do you no good since all they say is the one month beyond the expiration reverted to a variable rate. Price gouging at its best.
Their fine print does say termination takes effect in 1-2 billing cycles and they took advantage of every last day. I too am retired and on a limited income, ouch.
- Stable contract price for 12 months
- Price gouging inbetween month pre-new supplier billing
- Price gouging
Preferred solution: Price between my highest bill w/other supply and your last month billing.
North American Power's reply to: North American Power's reply to: North American Power gouging me with variable rates on my electric bill after my contract exspired
As of 12/12/2017, Mr. Heflin’s account has been cancelled and switched back to his respective service supplier. He has not incurred any further NAPG supply charges beyond this date.
Should you have any additional questions or concerns, please do not hesitate to contact us directly.
North American Power's reply to: North American Power gouging me with variable rates on my electric bill after my contract exspired
NORTH AMERICAN POWER.... DO NOT SWITCH TO THEM...Scams, Ripoff artist...
Price Gouging. .... Crooked.... I had a contract with North American Power.
The contract expired and they are price gouging me now with high rates. I have included bills from the past 3 months. My rate in October was 0.0509, in November 0.99999 and in December 0.1399. This has to STOP!!!!!!
I'm on a fixed income and can not afford these bills. I see the company will offer you a small rate to get your business, but after that rate expires the will gouge you with high rates each month with the rate increasing each and every month.
- That the will not help you when i call to address this
Preferred solution: Price reduction
North American Power's reply to: Resolved: Undisclosed "Electric Supplier Charge"
Now, with regard to the customer’s concerns regarding his payment arrangement with his Utility. NAPG does not offer or manage these types of billing plans for our customers. The Utility would be responsible for calculating a customer’s monthly budget cost that was amassed during an invoice period. Typically, at the end of each year the Utility reconciles the customer’s account - also known as a “True-Up”. This is a process that compares the amount that a customer paid while on a budget plan to the amount he/she should have been charged based on actual usage and rates. Depending on the outcome of the true-up, the customer is either billed or credited for the difference. Also, the True-up can possibly modify a customer’s monthly budget charges which can vary from month-to-month. For these particular instances, we strongly urge the customer with questions pertaining to these types of programs to contact their Utility for further assistance. Upon receiving Mr. Lundy’s complaint a cancellation request was processed for his account. Mr. Lundy should return back to his default utility provider within the next 1-2 billing cycles. Also, Mr. Lundy will not incur any ETF for the termination of his account.
Multiple attempts were made by our customer care agents to contact Mr. Lundy and provide him the above details, however, their attempts were unsuccessful.
Resolved: Undisclosed "Electric Supplier Charge"
Utility service was transferred back to BG&E as stated by NA Power. Thank you.
NA Powers' explanation spoke to the balanced or budgeted billing part of the complaint, and their response was reasonable. Their willingness to cancel contract and return service to BG&E is appreciated.
On a different note, NA Power did not speak to the the question of them adding over $100/month on each and every bill as an "electricity supplier" charge. This added fee is neither disclosed nor addressed in any of their contract literature.
We enrolled in June 2016 with NA Power. We have been with BG&E for over 15 years, and our monthly electric bill has been on a budget or balanced billing throughout all of that time.
Our average monthly bill with BG&E was $250/month. Our first two monthly bills with NA Power have been over $350/month, and the reason is that NA Power added an Electric Supplier Charge on top of the actual electricity billing. For example, July bill for actual electricity used during the billing period, with all the various state and federal fees added came to $251. This is what BG&E would ordinarily charge us-- but, added on top of this billing was the Electric Supplier Charge for NA Power of $115.42 (based upon the kwh used), so the final service bill was $370.76.
I have read and re-read the entire contract that NA Power provided, and NO WHERE within that contract is there any disclosure of the addition of this Electric Supplier Charge. (for added detail or information: canyonglider@***.com)
Preferred solution: Cancel contract and return service to BG&E
North American Power's reply to: POOR CUSTOMER SERVICE
POOR CUSTOMER SERVICE
My supply contract with NAP terminated on 12/2016. I have a ground solar system which produced 4587 kilowatts more than I used in the calendar year while they were my supplier.
The supplier is required to compensate the homeowner for the excess generation. When I contacted NAP in January concerning the payment I was told a check had been cut for $190.91 and I would receive the check within a week. By the 3rd week in January I called back and told them that I hadn't received the check and they would have to stop payment on this check and reissue another check. I was told this wouldn't work like this that they had to investigate where the 1st check went.
I spoke with Amy at their customer service # on 02/06/17 and was told they were still investigating where the first check went. I insisted that they cut another check. I told them I was leaving on vacation and that when I got back I wanted the check. I got back and there was no check.
I called and talked to Sandra who told me a new check was cut and mailed on 02/24/16. Well on 03/08/17 I still didn't have my check so I called and spoke with Sandra again and was now told that their entire customer compensation system was being changed which would delay the check for up to 4 weeks. Which tells me that neither check had ever been cut. I will never use a third party supplier again.
Especially North American Power.
I am now going to file a complaint with the BBB and then contact my states Utility Commission and file a complaint with them. Never again...
Preferred solution: Full refund
North American Power's reply to: North American Power gouging me with variable rates on my electric bill and never offering a fixed rate...
Based on Mr. Soyeju’s account details, on 2/4/2013, he enrolled his account with NAPG and selected a variable rate. During this time period NAPG did not offer nor market any fixed rate agreements; but when these rate options were implemented they were offered to current, potential, and former customers. Several methods were used to inform customers of the newly added rate contracts. Whether it was via an outbound telemarketing campaign or the mailing of advertising pieces; we encouraged all customers to take full advantage of the various plans that were available; which in turn, would insulate them from the unpredictability the variable rate could bring about throughout a given year.
In Mr. Soyeju’s case, not only was he (and/or household) the possible recipients of a mailer or phone call, he was mailed a courtesy notification alerting him that his price for supply would increase due to factors plaguing the market. We never heard back from Mr. Soyeju until this past February when he contacted us. In the course of him speaking with an agent, he was informed of the details mentioned above – which prompted him to request the cancellation of his account. Although no refunds or adjustments were warranted; with the hopes to retain Mr. Soyeju as a customer, we offered to rerate his Jan-Feb billing period at the difference between the rate he was charged and our fixed rate (offered at the time). However, in order for Mr. Soyeju to receive this credit it was contingent on him not cancelling his account; and secondly, enrolling onto the offered rate plan. Regrettably, he declined the offer and requested that his account be terminated.
Despite Mr. Soyeju declining our offer, please be advised that, this offer is still being extended to him should he decide to reconsider. His request to cancel was processed, and as of 3/15/2017, his account will no longer incur any further supply charges from us.
We hope that this response has meaningfully addressed all of Mr. Soyeju’s concerns. Should you have any additional questions, please do not hesitate to contact us directly.
North American Power gouging me with variable rates on my electric bill and never offering a fixed rate...
NAPG's assertions of informing me of possible changes are false, but anyways I don't have the time to fight with them just like many other past aggrieved customers.
Basically, after reviewing my ~50 months of billing only in the first month did I get a lower bill than my actual utility.
Great job NAPG, with the bait-and-switch strategy; it worked and I'll always remember this!
To whom it may concern: This is so unfair, after being promised a refund for my last month; they reneged just like reviews across the web mentioned would happen. More proof that North American Power has been mistreating customers; so dishonest and disingenuous to find out how they never offered me a fix-rate once it was available--instead choosing to inflict 50-75% overages vs what my local utility (i.e.
PSEG) would have charged for the last 3 years with your variable rates. Too bad there isn't a 0 or negative rating for NAPower!
Cheers, Yomi P.S. I'll follow-up on the above now that I asked for a cancellation 3 weeks ago!
- Initial good rates for the first 3 months to a year
- Approximately 50 to 75 percent in many cases
- False advertising
- No fixed rated even though it existed
Preferred solution: Prorated refunds over the 4 years similar to what Energy Plus Company did...
North American Power's reply to: Id#127****
Id#127****
rec'd e-mail statibecasuse ng that there was a problem with my peco acct number this is a new acct for you company and the only peco number i have is under david brodeur #651560**** the acct is in my husbands name please respond as i have cancelled my previous supplier north american is to be our new supplier for gas and electric our residential address is 232 north state road springfield pa 19064 when you receive this message please respond by e-mail to davidbrodeur@***t .net i do not know why i have to put in one hundred words because at this point i do not know what else to say
- That this switch of suppliers is not easy please espond
Preferred solution: Deliver product or service ordered
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Not good. How come you guys don’t have an automated system where you can pay your bill at any time???
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