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What Their Customers Are Saying ?

North American Power - All wen twell, great support and Great rates

North American Power
Honestly i had no interference and everything went smooth with North American Power. The Rebate has to be filled and mailed but other than that I got everything I asked for and was offered. Thank you NAP! When it came to the rate, I seen a few that were lower but they were NOT renewable sources. I kept it green to not only save about 22% off my electricity but I also see they have the ability to get 100% renewable as well! Go North American... Read more

North American Power - Outstanding Customer Service

North American Power
Everybody’s friendly at North American Power! Madeline C. Read more

North American Power - Extremely Helpful

North American Power
They guided me through the process and answered all of my questions. Daniel L. Read more
North American Power's reply to:

Resolved

On 5/11/2017, Mr. Lundy enrolled with us and selected a $0.0789/kWh fixed rate that was guaranteed to him through the 2017 calendar year; up until his first meter read date in January 2018. As of his 5/18/2017 start date, his account has been supplied at the indicated...
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#1085885
North American Power's reply to:

The customer’s refund check was mailed on 3/8/2017, which the customer received and has since cashed on 3/11/2017. There was indeed a change in systems and processes related to Accounts Payable which may have resulted in this customer’s delayed check. We truly...
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#1018286
Customer service and satisfaction are certainly of great importance to us; which is why, all complaints filed against NAPG are taken seriously and thoroughly reviewed in order to address the concerns alluded to by the complainant. Based on Mr. Soyeju’s account details,...
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I liked
  • Initial good rates for the first 3 months to a year
I didn't like
  • High variable rates
  • No fixed rated even though it existed
  • False advertising
#1015483
North American Power's reply to:

We’re sorry that there appears to have been an issue with getting your account enrolled with us. We will have a member of our Customer Care team contact you directly. Thank you!
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I didn't like
  • That this switch of suppliers is not easy please espond
#973125
This customer enrolled with us on 11/11/2014 and selected a 12-month $0.0699/kWh fixed rate - not a 6-month term as he claims. As he said, towards the end of his fixed agreement he began shopping around for a new rate plan and ultimately decided to enroll with another...
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I didn't like
  • And the pricing was criminal
#859320
North American Power's reply to:

We were deeply disturbed by the claims this gentleman made about what our Customer Care agent told him, and take our customer experience very seriously, so we reviewed the recording of this call to hear exactly what was said. At absolutely no point during the call did...
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New Holland, Pennsylvania
I didn't like
  • Not honest
#830848
We contacted the customer and played the enrollment verification recording. We also cancelled his account with no termination fee, per his request. The customer was pleased with the resolution, and we’re happy that we were able to address the customer’s concerns.
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#817400
North American Power's reply to:

We are truly sorry that you had a poor experience with us, and we want to do what it takes to make this right with you. Although our records do confirm that a) we sent a renewal notice to your address on 6/9/15 when your first fixed rate term was due to expire on...
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I didn't like
  • Not honest
#760175
Over priced for gas and electric...$10.00 a month penalty to get out of my two contracts for a year. Trying to get my $50.00 welcome bonus has been on going for months. They did not have my correct address and now want me to send in an electric bill to prove my correct...
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I didn't like
  • Pricing
  • Contract
  • Bait and switch
#754188

Contact North American Power

Mailing Address:
North American Power
Twenty Glover Avenue
Norwalk, CT 06850
Phone:
(888) 313-9086
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North American Power Products and Services

North American Power's reply to:

We are truly sorry to hear your account of your experience with one of our sales representatives, and appreciate you bringing this to our attention. We take great lengths, through both our training and our quality control, to ensure that sales representatives are...
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#743205